Fast delivered directly home

Purchase policy

Purchase policy

The site is operated by Dogmatters International AB (hereinafter"Dogmatters"), which is thus your supplier.


Prices on are stated including VAT and mainly in Swedish kronor (SEK)Prices do not include shipping fees and any payment feesWe reserve the right to make printing errors.

Agreement on purchase

Dogmatters only enter into agreements with persons who have reached the age of 18If you are under 18 years of age, your parents' approval for the purchase is required. By clicking on complete purchase, you accept our terms of purchaseWhen paying by invoice, you accept Klarna's terms. When an order is placed, an order confirmation is generated to the email address you enteredThis is done automatically and without manual reviewThis is your receiptSave the order confirmation with order number if you need to contact our customer service. Dogmatters reserves the right to correct any errors in price due toobvious typing errors, delivery time, etc., even afterwards if your order is handled manually. Dogmatters reserves the right to make changes to these Terms at any timeAll changes made to the terms will be visible under these terms of purchaseThe change takes effect when you have accepted our terms of purchase by placing an orderDogmatters recommends that you keep yourself regularly updated on our terms of purchase to see if there have been any changes.

Payment uses Shopify as a payment solution


In case of unforeseen delays, the delivery time can be extendedDuring the COVID-19 pandemic there are unfortunately sometimes delays, we regret this which is unfortunately beyond our controlIf your delivery is delayed, or a problem arises that makes it impossible for us to complete the order e.g.our supplier's commitment to us can not be fulfilled, we will notify you by e-mail. You always have the right to cancel your purchase in the event of delivery delays by contacting us.

Transport risks

Dogmatters and our shipping supplier are responsible for your goods arriving to you in the best conditionThis means that we are at risk if the product is damaged or lost during transportIf you have chosen delivery without a receipt, you are responsible for the package when it has been delivered to you. Transport damage must be reported immediatelyInspect upon receipt of your package if it has been damaged in transitIf you pick up your package from an agent, you report a transport damage to the agent and then contact our customer service.

You are responsible for making returns to usYou should therefore save the delivery receipt so that you can prove that the item has been sent back to us.

Delivery & Shipping

At, you as a customer can choose a number of different shipping optionsWe list these options here:


2-4 weekdays (Sweden); 2-7 weekdays (EU); 5-10 weekdays (International ex EU). Delivery to your mailbox or to the chosen agent. Requires a population registration address or correct c/o address.

Shipping prices:Sweden 55 SEK; Europe € 12; International outside Europe:€ 20.

Your order is sent as a so-called Product Letter with the receiptIf you wish to receive your delivery without a receipt, you can make that choice in a link Postnord sends to you in connection with your delivery.

On so-called red days and public holidays, the delivery time can be delayed due to high loads at the shipping companies.

If the item you ordered is in stock, we usually send it within 1-2 working daysThe shipping company's delivery time is added and depends on where in the country you live.

In case of delivery problems, please contact the shipping company you have chosen after you have placed your orderPostnord:0771- 333 310

Delivery to agents

If delivery takes place to a representative, your shipment will remain with the representative for seven (7) days, after which it will be returned to us.We will then charge a fee of SEK 200 in Sweden/€ 30 for other countries for unredeemed packages.


We can not send packages to the mailbox. In order for us to be able to send an order, it is required that we have a valid street address.

Send goods without receipt

When you choose shipping options"without receipt", neither the shipping company nor Dogmatters takes any responsibility for the order after the item has been delivered to youDuring the shipment to you, we are responsible for the shipment, but when the shipping supplier has placed the order, it is counted as acknowledgedIf your order should disappear or be damaged after cancellation, you have no right to compensation from either the shipping company or DogmattersOnly select this option if you feel confident that your item can be left outside your door before you have an opportunity to receive it.

If a door code is needed, enter it at the checkout so that the shipping company will arrive at your door, otherwise the package will be returned to Dogmatters, at your expense.

Track packages

When your order is sent from our warehouse, you will receive a delivery confirmation to your e-mail addressThe delivery confirmation contains a tracking link that you can click on to track your shipment.

Free shipping

Free shipping applies when ordering> SEK 0 (SE),> € 120 (Europe) and> € 160 (International outside Europe).

Unredeemed package

For packages that are not redeemed at a representative, we reserve the right to charge you the costs for return shipping, handling and handling fee, currently the fee is SEK 200 in Sweden/€ 30 for other countries.


We do not take changesHowever, we leave a 14-day right of withdrawalTo exchange a purchased item for another, return according to our return terms and then order the item you want instead. You are responsible for the return shippingPlease note that we do not accept returns with cash on delivery. Also note that you can not return the package to a delivery point, as we can not pick it up. All goods sent back to us must be in original condition and keep all labels and original packaging. If the product or packaging has changed from the original condition, we may make a price deduction that corresponds to the product's depreciationIf the product completely lacks original packaging or manuals, we can not take the product back.


We follow the Distance Contracts Act, it gives you the right to cancel your purchase within 14 days after you have received your goods, then you as a customer have 14 days to send the return back to us after the exercise of the right of withdrawalThis applies provided that the product is returned in unused condition, you must of course examine the product to determine its properties and functionGoods such as feed, sweets, food supplements and the like must be in unopened packaging to be considered unused and products with a seal (technical sealing) must be unbroken. Refund will be made within 14 days after we have received your return. When you want to send an item back, we ask you to contact our customer service and let us know that you want to exercise the right of withdrawalThen we will send you a return slip via e-mail (return shipping costs from SEK 69 (SE)You are responsible for return shipping and note that we do not accept returns via cash on delivery. Fill in the return form that came with your order with your order number or use the Swedish Consumer Agency's form. When you return an item, you run the risk when the item is sent back to usRemember to pack the product properly so that it and any original packaging can not be damaged during transport. If you return from a country outside the EU, you may be subject to import duties to Sweden. Fees for this are borne by you as a customer.


In Sweden, customers have a 3-year right of complaint according to the Consumer Purchase Act, the warranty only covers original manufacturing defectsInternational customers have a 2-year warranty. Contact our customer service if you have received a defective item as soon as possible after the fault is discovered, a complaint made within two months will be counted within a reasonable time. Contact our customer service and enter the order number, describe the error in as much detail as possibleThen we will send you a return slipAfter we have received the complaint, we will contact you. Complaints such as manufacturing defects must be ascertained by Dogmatters, after which you will receive a free repair or a new item or your money back.The complaint does not apply when we can not find any defect in the product or when you yourself have caused the damage, including normal wear and tear or handling defects.

We do not provide a guarantee on dog/chew toys as they are considered consumablesThe guarantee on the dog toys only applies if there is a manufacturing defect, ie not if the dog has broken the toy.

Force Major

In the event of external events beyond Dogmatter's control, e.g.war, strike, government action, law enforcement, sabotage, natural disaster, fire, flood, terrorism, technical problems, failure of electricity and data connections or other communications and delays from subcontractors who can not fulfill their commitment to us due to the above circumstances or similar events. In any of these circumstances, we will inform you as a customer of the invoked"Force Major", and we will also notify you when this ceases.Force Major provides a basis for exemption for Dogmatters to pay damages and other penalties. In these circumstances, Dogmatter's obligations to fulfill the purchase agreement are postponed until these circumstances are over or if it lasts more than two months, you as a customer and also we, have the right to cancel the purchase without paying damages.

Privacy Policy & GDPR

We protect your personal privacy and of course do not sell your personal information to anyoneWhen purchasing, you register your personal information yourselfAt the same time, you agree that Dogmatters stores and uses this information to complete and provide the service that you can expect from usYou are responsible for ensuring that your personal information is correct and that no one has access to your login information.

Cookies uses so-calledcookiesA cookie is a text file that is sent from a web page to your computer, and is used, among other thingsto store your login information and shopping cart when you visit our web shopBy accepting Dogmatter's terms, privacy policy and by using our website, you agree to the processing of cookies. If you do not accept the use of cookies, you can turn off cookies in your browserYou can also delete cookies that have previously been storedIn order to execute an order from, your browser must accept cookies.

Errors & Product Information

We reserve the right to make errors in the product information, prices or anything else on the websitePictures and videos on do not guarantee the product's exact appearance and conditionWe reserve the right to make subsequent adjustments to the website without prior notice. We reserve the right to final sales, stock differences, price adjustments, changes to technical specifications and technical problems on our website. We also reserve the right to cancel incorrect orders.

Promotional prices/Discount code/Gift card occasionally offers promotionsThe promotions are valid as long as they are active and for the specific goods included in the promotionDogmatters reserves the right to end a campaign. When campaigning, there is often a limited number you can buy for promotional priceIf your order exceeds the number of permitted items for the promotion, the regular price of the remaining number of products above the permitted limit applies. Offers on specific items on are valid for a limited time and as long as stock lastsIt is not possible to combine discounts with other discounts, or discounts and already discounted items. By following us on social media, you can easily take advantage of our offers.

A discount code is a combination of letters and numbers that gives a discount on your orderYou fill this in at checkout and click on"Use Code"then the discount is deducted at checkout and prices are adjustedIf you do not have a discount code, you can skip this box. We do not distribute discount codes on request.


All content on such as images, video, logos, text and graphics belong to Dogmatters and are protected under Swedish and international copyright laws.

Contact Us

Dogmatters International AB

Postal address:Box 58, 39120 Kalmar, Sweden.

Return address:Furulidsvägen 15, 394 77 Kalmar, Sweden.